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Hitched Help Center

You can return or exchange your wedding band within 30 days of purchase by visiting <a href="https://returns.tryhitched.com/#/">our return portal</a>. We understand the importance of a wedding band and what it symbolizes, which is why we want to make sure you are 100% satisfied with your purchase. If you realize that your wedding band fit is off after you purchase, we offer free exchanges within 30-days of your delivery date. Please note exclusions to this policy below. You can read more about our returns and exchanges policy <a href="https://tryhitched.com/pages/lifetime-warranty">here</a>.Exclusions to our exchange and return policy include any ring that has been customized by Hitched (engraving, custom finish, custom size), any ring that has been visibly worn or shows signs of wear and tear (a ring that is scratched), any ring that has been altered after purchase (engraved or resized by someone other than Hitched). Please note that Hitched only covers shipping fees for one exchange only. Shipping fees for subsequent exchanges are the responsibility of the consumer.

You can return or exchange your wedding band within 30 days of purchase by visiting our return portal. We understand the importance of a wedding band and what it symbolizes, which is why we want to make sure you are 100% satisfied with your purchase.

If I change my mind, can I exchange the band I ended up picking?

Exchanges

What is Hitched?

How is Hitched different than a jewelry store?

How is Hitched different than other online retailers?

If I want to try on a wedding band in person, where can I go?

General Information

How much is the home try-on?

How does the home try-on work?

What's included in the home try-on?

What if I don't know my ring size?

How long do I have to try on my wedding bands?

If I order a home try-on, am I required to purchase a wedding band?

What if I want to order a second home try-on?

Can I complete a home try-on for your women's bands?

Are the gold and platinum home try-on bands real gold and platinum?

Why can't I just keep the wedding band I try on at home?

What happens if I don't return my home try-on in time?

My wedding is coming up, do I still have time to order a home try-on?

Home Try-On

How do I find my ring size?

How should my wedding band fit?

Does Hitched offer ring resizing?

What is the average ring size for a man?

Does Hitched offer custom (quarter) sizes?

Is there a time of day that I should size my finger?

Ring Sizing

Gold

Platinum

Tungsten

Metals & Materials

How do I know what metal is best for me?

What widths do your wedding bands come in?

Ring Styles

Where do you ship?

What shipping options do you offer?

Does adding a customization to my wedding band impact the shipping time?

After how many days can I expect my wedding band order?

After how many days can I expect my home try-on order?

Shipping & Order Status

How do I exchange my wedding band?

If I need to exchange my band for a second time, will it cost me anything?

If my band has been customized, can I exchange it?

How do I return my wedding band?

If I change my mind, can I return the band I ended up picking?

If I return my band, how do I get my money back?

If my band has been customized, can I return it?

Returns

Where are your showrooms located?

Are your showrooms dog friendly?

Where is your Chicago showroom located?

Where is your Philadelphia showroom located?

Showrooms

If I change my mind, can I exchange the band I ended up picking?Updated 2 years ago