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Hitched Help Center

<p>Returns will be refunded in the original payment method or store credit. Please allow 3-5 business days after the return for the money to reflect in your account. If you have any questions, contact a Hitched representative at help@tryhitched.com.</p>

Returns will be refunded in the original payment method or store credit. Please allow 3-5 business days after the return for the money to reflect in your account. If you have any questions, contact a Hitched representative at help@tryhitched.com.

If I return my band, how do I get my money back?

Returns

What is Hitched?

How is Hitched different than a jewelry store?

How is Hitched different than other online retailers?

If I want to try on a wedding band in person, where can I go?

General Information

How much is the home try-on?

How does the home try-on work?

What's included in the home try-on?

What if I don't know my ring size?

How long do I have to try on my wedding bands?

If I order a home try-on, am I required to purchase a wedding band?

What if I want to order a second home try-on?

Can I complete a home try-on for your women's bands?

Are the gold and platinum home try-on bands real gold and platinum?

Why can't I just keep the wedding band I try on at home?

What happens if I don't return my home try-on in time?

My wedding is coming up, do I still have time to order a home try-on?

Home Try-On

How do I find my ring size?

How should my wedding band fit?

Does Hitched offer ring resizing?

What is the average ring size for a man?

Does Hitched offer custom (quarter) sizes?

Is there a time of day that I should size my finger?

Ring Sizing

Gold

Platinum

Tungsten

Metals & Materials

How do I know what metal is best for me?

What widths do your wedding bands come in?

Ring Styles

Where do you ship?

What shipping options do you offer?

Does adding a customization to my wedding band impact the shipping time?

After how many days can I expect my wedding band order?

After how many days can I expect my home try-on order?

Shipping & Order Status

How do I exchange my wedding band?

If I change my mind, can I exchange the band I ended up picking?

If I need to exchange my band for a second time, will it cost me anything?

If my band has been customized, can I exchange it?

Exchanges

How do I return my wedding band?

If I change my mind, can I return the band I ended up picking?

If my band has been customized, can I return it?

Where are your showrooms located?

Are your showrooms dog friendly?

Where is your Chicago showroom located?

Where is your Philadelphia showroom located?

Showrooms

If I return my band, how do I get my money back?Updated 2 years ago